Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms & Conditions – Lily Blooms
Welcome to Lily Blooms. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
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Lily Blooms is a flower shop based in Coronet Bay, Victoria, offering flower delivery services across Wonthaggi, Phillip Island, Bass Coast, and surrounding areas.
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By accessing our website and making a purchase, you agree to be bound by these Terms & Conditions.
2. Products & Availability
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All flowers and products are subject to availability.
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In the event that certain flowers are unavailable, we reserve the right to substitute with flowers of equal or greater value while maintaining the overall look and feel of the arrangement.
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Images shown on our website are for illustrative purposes and may vary slightly due to seasonal availability.
3. Pricing & Payment
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All prices are listed in AUD (Australian Dollars) and include GST where applicable.
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Payment must be made in full before delivery.
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We accept major credit cards, debit cards, and other secure payment methods as displayed at checkout.
4. Delivery
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We offer same-day delivery for orders placed before 2:00 PM (local time).
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Delivery fees are calculated at checkout and vary depending on the delivery location.
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We are not responsible for delays caused by incorrect delivery details or events beyond our control (e.g., extreme weather, road closures).
5. Cancellations & Refunds
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Orders cancelled at least 24 hours before delivery are eligible for a full refund.
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Due to the perishable nature of flowers, refunds are only offered if flowers are damaged, wilted, or incorrect upon arrival.
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Requests for refunds or replacements must be made within 24 hours of delivery, with supporting photos provided.
6. Privacy & Security
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Your personal information is handled in accordance with our Privacy Policy.
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We do not store credit card details, and all transactions are processed securely.
7. Customer Responsibility
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It is the customer’s responsibility to ensure that delivery details provided are accurate and complete.
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If no one is available at the delivery address, flowers may be left in a safe location, or re-delivery fees may apply.
8. Limitation of Liability
9. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
📧 Email: info@lilyblooms.com.au
📞 Tel: +61408444644
